The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mrs Lorraine Knapp (f)
Lorraine Knapp joined the practice in November 2013 as Practice Manager and will cover all three sites managing the day to day work for the practice.
Mrs Clare Humphrey (f)
Clare joined the practice as Deputy Practice Manager in January 2015. She supports the practice manager with the day to day running of the practice.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Our secretaries manage GP referrals and should be your first point of contact for any queries concerning these.